Shipping & Returns
Our goal is to provide you with superior quality service and merchandise. Many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
- Non-furniture & Non-custom designed purchases If you are not satisfied with your purchase, please notify The Spunky Monkey within 72 hours of receiving your order. All returns must have prior authorization. You may reach us by email at: firstname.lastname@example.org. All returns must be unused and returned in the original packaging for full credit. If you fail to notify TheSpunkyMonkey.com of your desire to return or replace your purchase within the 72 hour window, or if TheSpunkyMonkey.com suspects an item that you have returned has been used, your merchandise will be shipped back to you at your expense. Upon receipt of your approved return, we will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange. There are no returns, exchanges or credit after 30 days from receiving your order. Shipping costs cannot be refunded and will be deducted from the refund/exchange. All shipping charges are the customers responsibility. If you received free shipping with your purchase, the cost of the initial shipping and handling will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address. TheSpunkyMonkey.com reserves the right to cancel orders or refuse service to anyone at any time. We reserve the right to cancel orders for items that have been advertised at a wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have charged your credit card, we will refund your card the amount charged.
- Custom Designed Orders All custom-designed clothing, accessories, select gifts, monogrammed and personalized items or other made-to-order products require payment in full upon order. Because artisans craft these items to your specifications, TheSpunkyMonkey.com cannot accept returns or cancellations on these products and all sales will be final. All PST Designs, Baby Bling Things, Red Elephant Clothing Co and additional made-to-order artisan/manufacturer items are custom made and are not returnable.
Returns for Drop Ship Items: All drop ship items must be returned to the manufacturer at buyer expense and will be subject to a 15-25% re-stocking fee.
Shipment Refusal: Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee's associated with the delivery. Returns & Exchanges on items that are Lost, Delayed or Damaged: TheSpunkyMonkey.com is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Note: All packages sent via UPS or FedEx are traceable. Items sent via US postal Service are not traceable nor insured unless you specifically request those services. You can email us at email@example.com.
Warranty Information: TheSpunkyMonkey.com upholds the warranties offered by the artisans and manufacturers who craft our products. Manufacturer's warranties vary, so we encourage you to ask a TheSpunkyMonkey.com consultant for specific warranty information on products of interest.
Shipping: TheSpunkyMonkey.com ships merchandise via UPS, USPS, and FedEx. Many factors determine which option is used to ship your purchase, including the weight and dimensions of the product. Most orders are shipped direct from the manufacturer or artist to your residence or business. Please note that we are unable to arrange delivery to P.O. boxes.
International Shipping: International Shipping Rates including Alaska & Hawaii will be calculated upon our receipt of the order. Our website does not calculate international shipping rates. Your order will not ship until you confirm the shipping method and rate that will be charged. You will be contacted via email within 24 hours of placing your order. All International Orders are subject to review, and we reserve the right to mark an order as canceled if we feel the payment is not legitimate. It is best to contact us ahead of time before placing an international order. We do not ship all of our products internationally. International shipping typically starts at $37.00, with the exception of Canada.
Delivery Time: Delivery times vary from product to product. Many of our products are individually created at the time your order is placed and considered made-to-order or custom. Please allow 2-8 weeks for completion and 3-7 days for shipping. The Spunky Monkey will make every effort to expedite your order, however we work with many artisans and manufactures therefore shipping schedules may vary and can exceed 8 weeks. You will be notified by email when your order has shipped. For more specific information, please see each product description details, as orders often ship in seperate shipments directly from artisans and manufacturers according to their individual product schedule.
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